Refund policy

We offer a Lifetime Product Warranty for added peace of mind. If your Cushli product develops a qualifying manufacturing fault or defect during its lifetime, you can contact us to request a warranty assessment.

To be eligible, you’ll need to provide your order number or proof of purchase, along with clear photos or videos showing the issue. Our lifetime warranty is intended to cover qualifying manufacturing defects and does not cover normal wear and tear, accidental damage, misuse, improper care, or damage caused by not following the product instructions.

To start a warranty claim, contact us at support@cushlibaby.com.

If your claim is approved, we’ll provide instructions on the next steps and, depending on the issue, arrange an appropriate replacement, repair, or other remedy.

Please do not return an item before contacting us, as unauthorised returns may not be accepted.

You can always contact us with any warranty questions at support@cushlibaby.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@cushlibaby.com.